Dilab

One of our UI/UX research teams is studying the design of ‘Social Travel Platforms’. They began their work by studying a new and promising social travel application, Tramigo, a San Diego based startup. Tramigo’s goal is to extend genuine connections amongst travelers and adventure-seeking individuals. The team work closely with Tramigo’s CEO, Austin Schneider-Kaner, and assist him with testing the newly launched application on the App Store. They coded over 900 interview responses as part of this research with a focus on how the app creates, communicates, delivers and captures values. This project is managed by our traffic members, Jillian Micah Tan, Ryan Christian Quiba, Dylan Rubin, and Priya Magiya.

Focusing on the limitations and challenges of advancing digital innovation in small-medium enterprises (SMEs), Liliann Andrade and Vincent Tran conduct a systematic literature review centered around the key dynamics and determinants of digital intrapreneurship from the employee innovation perspective. Lily and Vincent are 4th-year students at SDSU majoring in information systems and strive to advance digital innovation. Their findings helped them to identify common barriers that may inhibit the participation of employees in digital innovation. They are also developing an analytical framework to measure digital innovation potency in SMEs.

Learn about their work in progress here: https://lnkd.in/g7qTJyZK

Employees are neither costs nor assets but change agents in digital transformation. Emma Tsztoo works on a project that examines the role of operational employees in the implementation and governance of digital transformation. Emma is in her 4th-year undergraduate majoring in Psychology with an emphasis in Neuroscience and minoring in Cellular and Molecular biology. She strives to understand the success and failure of digital transformation by focusing on employee behavior and engagement. With her background in psychology, Emma studies employee phenomenological responses to digital transformation initiatives and how these responses (experiences), affecting their willingness to participate and co-govern in these initiatives.

Human Error is still the No. 1 cause of data breaches.  Tackling this challenge, Claire strives to offer a new framework and set of guidelines for companies’ cybersecurity and risk initiatives. Her current research is grounded in employees’ cognitive, social, behavioral, and emotional experiences in response to cybersecurity training capabilities and resources in Big 4 accounting firms. Her research addresses limitations and guides companies to implement employee-focused training and initiatives to promote cyber security culture.

Claire is in her 4th-year at San Diego State University, majoring in Accounting and minoring in Information Systems. She has a strong passion for implementing data-driven and human-centered information systems that explain her successful research on the human aspects of cybersecurity initiatives

With an increasing demand for entrepreneurship education platforms (EEP), Francezca Dagoc, Vanessa Roy, Elijah Nobis, and Kaveh Abhari offer a UX design framework and a set of guidelines for an entrepreneurship education platform. Their research highlights the importance of the “experience first” approach to EEP platform design. Consequently, their detailed findings place a important step into the future of EEP development and similar learning platforms by offering a new set of user-centric design guidelines.

https://lnkd.in/gtHvnUvE

As digital technology arises as an essential part of modern-day life, it is critical that users maximize the value of digital technology while avoiding negative consequences. Melissa Klase, Oliver Connors, and Kaveh Abhari emphasize digital mindfulness while proposing to “operationalize digital mindfulness by expanding the concept of IT mindfulness”. The team strives for users to make more precise and relevant distinctions about environment changes and phenomena and take action to benefit their environment while letting others freely express their thoughts. 

https://aisel.aisnet.org/treos_amcis2021/21/

As digital technology arises as an essential part of modern-day life, it is critical that users maximize the value of digital technology while avoiding negative consequences. Melissa Klase, Oliver Connors, and Kaveh Abhari emphasize digital mindfulness while proposing to “operationalize digital mindfulness by expanding the concept of IT mindfulness”. The team strives for users to make more precise and relevant distinctions about environment changes and phenomena and take action to benefit their environment while letting others freely express their thoughts. 

https://aisel.aisnet.org/treos_amcis2021/51/

Learn about Ivan Demetrio Ortiz Sandoval‘s work-in-progress on Digital Entrepreneurs’ personality traits. 

This study identified four key groups of digital entrepreneurs with different personality traits: visioners, inventors, builders, and networkers. 

https://lnkd.in/gRTCDU2t

‘Employees First’: The Relationship between Employee Experience Management Systems and Customer Experience Management

One of our papers at #AMCIS 2021; Best Paper nominee, Top 25% AMCIS Paper; thanks to Arsham Sanavi, Jennifer Ly, and Marina Wright. 

The study identified three key attributes of Employee Experience Management systems that can support Customer Experience Management and drive Customer Equity: (a) identifying employees’ experiential needs for job-crafting, (b) engaging employees in the innovation process, and (c) including employees in customer experience design. 

https://aisel.aisnet.org/amcis2021/strategic_is/strategic_is/18/

We’re happy to share that our paper, ‘Toward a Theory of Digital Mindfulness: A Case of Smartphone-based Self-monitoring,’ has received the best paper award from HCI International 2021. 

Congratulations and thanks to our current and former members, Melissa Klase, Farzan Khoobchehr, Fernando Olivares, Michael Pesavento, and Luis Sosa, and Professor Isaac V.

https://link.springer.com/chapter/10.1007/978-3-030-77750-0_35

We’re happy to share that our paper, ‘Toward a Theory of Digital Mindfulness: A Case of Smartphone-based Self-monitoring,’ has received the Best Paper Award of the 8th International Conference on HCI in Business, Government and Organizations, HCI International.

Congratulations and thanks to our current and former members, Melissa Klase, Farzan Khoobchehr, Fernando Olivares, Michael Pesavento, and Luis Sosa, and Professor Isaac Vaghefi.

Read the paper here: https://link.springer.com/chapter/10.1007/978-3-030-77750-0_35

Do you know 75% of a user initial imprecision of an online business  is based on user interface design? or 70% of digital platforms fail due to a bad user experience?As of September 1st, 2021, Digital Innovation Lab at San Diego State University is proud to offer UI/UX services to the local businesses and community. The new UI/UX services page guides users through what our team offers in UI/UX research to allow our clients to express their creativity and aptitude through effective user experience design.

Our devoted team, Kelsey Azmitia, Francezca Dagoc, Summer McGuckin, Elijah Nobis, and Vanessa Roy, take a human-centered approach to the design, adoption, and dissemination of new mobile and digital platform technologies.

Our goal is to assist our local communities and start-ups in Southern California while providing students with opportunities to gain experience in UI/UX design, test, and research. Optimizing the user experience can lead to numerous business benefits, including higher customer retention and engagement

Exploring Connectivist Teaching models in K-12, Nohea Behler has set out to investigate the challenges that Hawaiʻi’s middle school teachers have faced over the past year during the COVID-19 pandemic and how they have navigated these challenges using digital technologies. The ultimate goal of this project is to find out how social mechanisms and social technologies can further support educators in future crises and build resilient education systems. Findings included a set of best practices related to the use of social technologies in improving dynamic student engagement and learning experiences.

Team members: Nohea Behler

Focusing on how reflections authorize a more intelligent use of technology, the Digital Mindfulness team explores the various ways digital mindfulness can reach digital technology’s full potential. The team expands on IT mindfulness theory by blending that with the IT-based self-monitoring concept. The team examines how adding IT-based ‘reflection’ to this blend can enhance the utility and applicability of IT-based mindfulness and the related behavioral interventions in the future. This study will utilize a goal-setting theory to examine the value of reflection in both digital mindfulness and SM research. 

Team members: Melissa Klase and Olivia Connors

Open innovation (OI) platforms allow innovation seekers to harvest the creative capacity of the crowd and develop their new product and service concepts. Yet, these platforms typically fall short in offering a robust user experience. Our UI/UX research team is examining the affordances of OI platforms and their experiential values for users. Informed by the users’ feedback, the project’s findings, so far, have revealed the importance of 21 UI/UX elements that can facilitate the key OI activities including social engagement, ideation, experiential communication, social validation, co-development, and co-commercialization.

Team Members: Vanessa Roy and Elijah Nobis

Studying the psychological motivations behind self-service analytics, the Self-Service Analytics team (SSA) has identified the unique psychological needs that drive SSA usage. These needs include autonomy, competence, relatedness, having a place, and self-realization. This SSA team also examined the relationship between these needs and popular SSA tools’ affordances to inform the development and adoption of SSA tools in the future.

Team members: Casiano Cabrera, Melarie Cardenas, and Lawson Hardrick III (he/him)

Redefining the limits of Open Innovation, Nan Su and Summer McGuckin conduct a systematic literature review on the downsides of openness. By examining the different models of open innovation from Open Source to Social Product Development, the team hopes to develop guidelines that businesses innovate more effectively.

Team members: Nan Su and Summer McGuckin

The Digital Entrepreneurs team strives to “profile” digital entrepreneurs based on their personality traits and the operational dimensions of digital entrepreneurship. By identifying the four key groups of digital entrepreneurs, visionaries, inventors, orchestrators, and networkers, the team offers an opportunity to understand, model, and predict their decision-making during value creation, value delivery, and value capture. Profiling digital entrepreneurs is an essential step toward improving entrepreneurial education and developing support systems for digital entrepreneurship.

Team members: Ivan Demetrio, Ortiz Sandoval, and Tehauaroga Tehiva

The COVID-19 pandemic has forced higher education institutions to rethink the current education system. The pandemic has revealed that greater value must be placed on the student’s self-regulated learning experiences rather than instructional practices. DiLab’s Digital Education team, led by Jeffrey Cardinez, is studying this shift using a connectivism-based approach and modeling the emerging education model as Education Value Networks. After comparing both the traditional and emerging models, the team plans to examine and document the benefits of investing in Education Value Networks in the future.

Team members: Jeffrey Cardinez and Michael Pesavento