Dilab

We are all extremely proud of all of our DiLab members who presented recently at the Student Research Symposium (SRS) event and want to congratulate those four who received awards! Below are the research  projects that were presented at SRS:

• Digital Entrepreneurial Mindset by Timothy Seitola (Dean’s Award)
• Digital Innovation Potency in SMEs- Vincent Tran (Provost’s Award)
• Cybersecurity and Risk Initiative in Big Accounting Firms: An Experimental Perspective by Claire Wu (Undergraduate Research Excellence Award)
• Employee Experience with Digital Transformation: From Culture Readiness to Active Participation by Emma Tsztoo (Library’s Award)
• Social Traveling Platform Design- User Experience Study by Ryan Christian Quiba, Dylan Rubin and Jillian Tan
• Reflectiveness in Digital Environments: The Missing Link Between Mindfulness and Productivity by Melissa Klase and Olivia Connors
• Analyzing Adoption of Self- Service Analytics by Melarie Cardenas
• Employee Experience Through Digital Transformation by Amara Duru, Manahil Nasim, and Mariana Ronzon
• DataSwagger: A Systemic Approach to Train, Motivate and Engage Data Savvy Employees by Robert Brodskiy and Harris Ness
• Nourishing and Encouraging Digital Intrapreneurship Behavior by Ivan D Ortiz Sandoval
• Open innovation platform design: The case of social Product development by Vanessa Roy and Elijah Nobis
• Limiting Factors of Open Innovation Success: A Case of Social Product Development and Research Agenda by Summer McGuckin
• Goal Setting Theory in a Digital Setting by Elizabeth Springer

DiLab members have recently presented four research papers at the Hawaii International Conference on System Sciences 2022. The papers include:

 ~ Open Innovation Platform Design: The Case of Social Product Development by Vanessa Roy, Elijah Nobis, Kaveh Abhari, Francezca Dagoc, and Mikay Parsons

Read more here: http://hdl.handle.net/10125/79389 

~ The Limits of Open Innovation: A Literature Review and Research Agenda by Nan Su, Summer McGuckin, and Kaveh Abhari 

Read more here: http://hdl.handle.net/10125/80024 

~Data Swagger: A Systemic Approach to train, Motivate and Engage Data Savvy Employees by Kaveh Abhari, Darshan Davis, Harris Ness, Janmae Pagador, Mikay Parsons, and Robert Brodskiy

Read more here: http://hdl.handle.net/10125/80082

~ Entrepreneurship Education Platform Design: The Relationships between Autodidactic Affordances and Experiential Learning Needs by Francezca Dagoc, Kaveh Abhari, Vanessa Roy, and Elijah Nobis

Read more here: http://hdl.handle.net/10125/79333 

Working on “The Experiential Values of Work: A Case of Digital Transformation,” Amara, Mariana and Manahil aim to add more clarity to the factors that impact an employee’s experience during digital transformation initiatives, specifically in public institutions. Their ultimate goal is to provide a guide on how employee engagement can be maintained in the digitally-transformed workplaces. Amara is a junior psychology major exploring how employees interact with digital technologies and how to create human-centered solutions for technology users. Mariana is a fourth-year student also studying psychology while emphasizing in I/O Psychology. Manahil is majoring in Information Systems and will graduate next semester.

One of our UI/UX research teams is studying the design of ‘Social Travel Platforms’. They began their work by studying a new and promising social travel application, Tramigo, a San Diego based startup. Tramigo’s goal is to extend genuine connections amongst travelers and adventure-seeking individuals. The team work closely with Tramigo’s CEO, Austin Schneider-Kaner, and assist him with testing the newly launched application on the App Store. They coded over 900 interview responses as part of this research with a focus on how the app creates, communicates, delivers and captures values. This project is managed by our traffic members, Jillian Micah Tan, Ryan Christian Quiba, Dylan Rubin, and Priya Magiya.

Focusing on the limitations and challenges of advancing digital innovation in small-medium enterprises (SMEs), Liliann Andrade and Vincent Tran conduct a systematic literature review centered around the key dynamics and determinants of digital intrapreneurship from the employee innovation perspective. Lily and Vincent are 4th-year students at SDSU majoring in information systems and strive to advance digital innovation. Their findings helped them to identify common barriers that may inhibit the participation of employees in digital innovation. They are also developing an analytical framework to measure digital innovation potency in SMEs.

Learn about their work in progress here: https://lnkd.in/g7qTJyZK

Employees are neither costs nor assets but change agents in digital transformation. Emma Tsztoo works on a project that examines the role of operational employees in the implementation and governance of digital transformation. Emma is in her 4th-year undergraduate majoring in Psychology with an emphasis in Neuroscience and minoring in Cellular and Molecular biology. She strives to understand the success and failure of digital transformation by focusing on employee behavior and engagement. With her background in psychology, Emma studies employee phenomenological responses to digital transformation initiatives and how these responses (experiences), affecting their willingness to participate and co-govern in these initiatives.

Human Error is still the No. 1 cause of data breaches.  Tackling this challenge, Claire strives to offer a new framework and set of guidelines for companies’ cybersecurity and risk initiatives. Her current research is grounded in employees’ cognitive, social, behavioral, and emotional experiences in response to cybersecurity training capabilities and resources in Big 4 accounting firms. Her research addresses limitations and guides companies to implement employee-focused training and initiatives to promote cyber security culture.

Claire is in her 4th-year at San Diego State University, majoring in Accounting and minoring in Information Systems. She has a strong passion for implementing data-driven and human-centered information systems that explain her successful research on the human aspects of cybersecurity initiatives

With an increasing demand for entrepreneurship education platforms (EEP), Francezca Dagoc, Vanessa Roy, Elijah Nobis, and Kaveh Abhari offer a UX design framework and a set of guidelines for an entrepreneurship education platform. Their research highlights the importance of the “experience first” approach to EEP platform design. Consequently, their detailed findings place a important step into the future of EEP development and similar learning platforms by offering a new set of user-centric design guidelines.

https://lnkd.in/gtHvnUvE

As digital technology arises as an essential part of modern-day life, it is critical that users maximize the value of digital technology while avoiding negative consequences. Melissa Klase, Oliver Connors, and Kaveh Abhari emphasize digital mindfulness while proposing to “operationalize digital mindfulness by expanding the concept of IT mindfulness”. The team strives for users to make more precise and relevant distinctions about environment changes and phenomena and take action to benefit their environment while letting others freely express their thoughts. 

https://aisel.aisnet.org/treos_amcis2021/21/

As digital technology arises as an essential part of modern-day life, it is critical that users maximize the value of digital technology while avoiding negative consequences. Melissa Klase, Oliver Connors, and Kaveh Abhari emphasize digital mindfulness while proposing to “operationalize digital mindfulness by expanding the concept of IT mindfulness”. The team strives for users to make more precise and relevant distinctions about environment changes and phenomena and take action to benefit their environment while letting others freely express their thoughts. 

https://aisel.aisnet.org/treos_amcis2021/51/

Learn about Ivan Demetrio Ortiz Sandoval‘s work-in-progress on Digital Entrepreneurs’ personality traits. 

This study identified four key groups of digital entrepreneurs with different personality traits: visioners, inventors, builders, and networkers. 

https://lnkd.in/gRTCDU2t

‘Employees First’: The Relationship between Employee Experience Management Systems and Customer Experience Management

One of our papers at #AMCIS 2021; Best Paper nominee, Top 25% AMCIS Paper; thanks to Arsham Sanavi, Jennifer Ly, and Marina Wright. 

The study identified three key attributes of Employee Experience Management systems that can support Customer Experience Management and drive Customer Equity: (a) identifying employees’ experiential needs for job-crafting, (b) engaging employees in the innovation process, and (c) including employees in customer experience design. 

https://aisel.aisnet.org/amcis2021/strategic_is/strategic_is/18/

We’re happy to share that our paper, ‘Toward a Theory of Digital Mindfulness: A Case of Smartphone-based Self-monitoring,’ has received the best paper award from HCI International 2021. 

Congratulations and thanks to our current and former members, Melissa Klase, Farzan Khoobchehr, Fernando Olivares, Michael Pesavento, and Luis Sosa, and Professor Isaac V.

https://link.springer.com/chapter/10.1007/978-3-030-77750-0_35

We’re happy to share that our paper, ‘Toward a Theory of Digital Mindfulness: A Case of Smartphone-based Self-monitoring,’ has received the Best Paper Award of the 8th International Conference on HCI in Business, Government and Organizations, HCI International.

Congratulations and thanks to our current and former members, Melissa Klase, Farzan Khoobchehr, Fernando Olivares, Michael Pesavento, and Luis Sosa, and Professor Isaac Vaghefi.

Read the paper here: https://link.springer.com/chapter/10.1007/978-3-030-77750-0_35

Do you know 75% of a user initial imprecision of an online business  is based on user interface design? or 70% of digital platforms fail due to a bad user experience?As of September 1st, 2021, Digital Innovation Lab at San Diego State University is proud to offer UI/UX services to the local businesses and community. The new UI/UX services page guides users through what our team offers in UI/UX research to allow our clients to express their creativity and aptitude through effective user experience design.

Our devoted team, Kelsey Azmitia, Francezca Dagoc, Summer McGuckin, Elijah Nobis, and Vanessa Roy, take a human-centered approach to the design, adoption, and dissemination of new mobile and digital platform technologies.

Our goal is to assist our local communities and start-ups in Southern California while providing students with opportunities to gain experience in UI/UX design, test, and research. Optimizing the user experience can lead to numerous business benefits, including higher customer retention and engagement

Exploring Connectivist Teaching models in K-12, Nohea Behler has set out to investigate the challenges that Hawaiʻi’s middle school teachers have faced over the past year during the COVID-19 pandemic and how they have navigated these challenges using digital technologies. The ultimate goal of this project is to find out how social mechanisms and social technologies can further support educators in future crises and build resilient education systems. Findings included a set of best practices related to the use of social technologies in improving dynamic student engagement and learning experiences.

Team members: Nohea Behler

Focusing on how reflections authorize a more intelligent use of technology, the Digital Mindfulness team explores the various ways digital mindfulness can reach digital technology’s full potential. The team expands on IT mindfulness theory by blending that with the IT-based self-monitoring concept. The team examines how adding IT-based ‘reflection’ to this blend can enhance the utility and applicability of IT-based mindfulness and the related behavioral interventions in the future. This study will utilize a goal-setting theory to examine the value of reflection in both digital mindfulness and SM research. 

Team members: Melissa Klase and Olivia Connors

Open innovation (OI) platforms allow innovation seekers to harvest the creative capacity of the crowd and develop their new product and service concepts. Yet, these platforms typically fall short in offering a robust user experience. Our UI/UX research team is examining the affordances of OI platforms and their experiential values for users. Informed by the users’ feedback, the project’s findings, so far, have revealed the importance of 21 UI/UX elements that can facilitate the key OI activities including social engagement, ideation, experiential communication, social validation, co-development, and co-commercialization.

Team Members: Vanessa Roy and Elijah Nobis