Using advanced text-mining techniques, Jordan Chen is gathering large amounts of data from TrustPilot and similar platforms to understand user experience and user experience management on the sharing economy platforms like Airbnb and Uber. Jordan is currently working on the method section of his project titled “Service Failure Recovery Strategies in the Sharing Economy: A Phenomenological Analysis.” Jordan is also a research assistant at the SDSU Artificial Intelligence Lab working on an augmented reality project for the Department of Homeland Security and has helped organize the 8th annual TEDxSDSU event as the Chief Financial Officer. He is currently pursuing his bachelor’s degree in Information Systems and a minor in Management at Fowler College of Business at San Diego State University, then going on to pursue a Master’s in Analytics or Data Science post-graduation.