Employees are neither costs nor assets but change agents in digital transformation. Emma Tsztoo works on a project that examines the role of operational employees in the implementation and governance of digital transformation. Emma is in her 4th-year undergraduate majoring in Psychology with an emphasis in Neuroscience and minoring in Cellular and Molecular biology. She strives to understand the success and failure of digital transformation by focusing on employee behavior and engagement. With her background in psychology, Emma studies employee phenomenological responses to digital transformation initiatives and how these responses (experiences), affecting their willingness to participate and co-govern in these initiatives.
Operational Employees: The Leader of the Digital Transformation
