by Sean Flanagan | Apr 29, 2021 | Lab Updates
Going above and beyond marketing, the CEM/CXM team, or Customer Experience Management team, focuses on customer equity’s direct and indirect effects by understanding how crucial customer information systems are in supporting customer experience management. The...
by Sean Flanagan | Apr 29, 2021 | Lab Updates
Making medical errors, is the third leading cause of death in the United States, with 251,000 deaths annually. DiLab members, Guillermo Gonzalez and Brenda D are researching self-monitoring technologies to address this issue. As part of this...
by Sean Flanagan | Apr 28, 2021 | Lab Updates
By cultivating Data Literacy to drive Digital Transformation, the “Data Swagger” team* strives to introduce more efficient paths to meet organizational strategic goals. The team is developing an experience-centered, reflection-driven, and cooperative approach to...
by Sean Flanagan | Apr 28, 2021 | Lab Updates
Why is it that 84% of Digital Transformations are failing? Why do only half of all digital initiatives reach the values promised during their creation? Why do only 18% of companies rate their use of digital technology as “very effective”? Why do businesses fail...
